DataTrail
Delete Your Account & Data
How to request deletion of your DataTrail account and the personal data associated with it.
Option 1 — Delete your entire account
The fastest way is directly in the app:
- Open DataTrail and go to the Profile tab.
- Tap Delete account.
- Confirm. Your account and all associated data are permanently removed immediately.
Can't access the app? Email support@datatrail.app
from the email address on your account with the subject "Delete my account". We verify
ownership and complete deletion within 30 days.
Option 2 — Delete your scanned data only (keep your account)
To remove your scanned inbox data without deleting your account:
- Open DataTrail → Profile tab.
- Tap Disconnect next to your connected mailbox.
This immediately deletes your entire scanned company list and your stored, encrypted mailbox
credentials from our servers. Your account remains active so you can reconnect and rescan later.
What gets deleted
- Your profile: name, email address, and profile picture.
- Encrypted mailbox credentials (Gmail/Outlook tokens or IMAP app-password).
- Your derived company list (sender domains, email counts, dates) and all deletion-request records.
- Your selected jurisdiction and feature-usage counters.
What is kept, and for how long
- Nothing personal is retained after account deletion — your user record and
scanned data are removed from the active database immediately.
- Purchase/subscription records held by our payments processor (RevenueCat) and the App Store /
Google Play are retained only as required for billing, tax, and legal compliance.
- Routine encrypted backups are rotated and fully purged within 90 days.